Public sector leaders at every level are tackling the challenges of delivering services amidst increased citizen expectations and decreasing funding


Governments are embracing new approaches to service delivery whilst adopting the role of a solution enabler, creating environments in which innovators thrive and technology-equipped citizens can serve themselves.

Open data, crowdsourcing and the co-creation of services are resulting in a shift to distributed governance, predictive analytics, behavioural psychology and outcome-based regulation which ultimately translate into smarter decision-making and better governance