Posts tagged ‘workforce planning’

February 28, 2013

The demographic disaster facing public sector budgets

By and large, we expect to pay taxes, elect politicians, and abide by the laws of the day. In return we expect governments to deliver the services we want. Things like easy access to good quality education, inexpensive medical services, reliable water, transport, and help when floods or fires affect our communities.

Which are all made more challenging by a simple fact – many Australians have chosen to live in places which are difficult and expensive to service.

Photo: AFP

Photo: AFP

Areas of incredibly low population density cover huge portions of Queensland, the Northern Territory, Western Australia and South Australia. Providing any level of service to citizens living in these low density areas can be disastrous for government budgets, and private businesses have little incentive to operate in these areas without government intervention.

So while geography poses many challenges today, understanding the future cost of delivering government services requires public sector leaders to project where Australia is heading demographically.

Today roughly 64% of our entire population live in the state capital cities, and that proportion has been stable since 1976. The working age population of 15-64 year olds makes up a roughly stable 67.0% of the total population.

The official population projections put together by the Australian Bureau of Statistics show an expanding population which is aging rapidly. The age group projected to grow fastest is the one for people over 85 years of age. The projections are based on assumptions of significant immigration and birth rates, and there is no reason yet to believe the projections are flawed.

Life expectancy is the reason public sector budgets will face disaster, as Australian life expectancy is projected to be 85 years for men and 88 years for women by 2056.

ABS Projections for population changes by 2056.

ABS Projections for population changes by 2056.

So without a massive increase in immigration levels, our available workforce will shrink significantly as a proportion of the population, and the elderly will start to dominate the economy.

The ABS is effectively projecting that Australia will soon be facing the same disastrous stagnation that has crippled Japan for the last 10 years. An economy faced with a shrinking workforce, rising demand for government assistance, and shrinking consumer spending.

European economies are currently projected to face even worse demographic shifts over the same timeframes.

Queensland is effectively ground zero for the demographic disaster facing the Australian public sector. Queensland not only has a very rapidly aging population, it already has very high concentrations of the elderly in the regional areas surrounding  Brisbane.

Economist - European Demographic Projections 2050

Economist – European Demographic Projections 2050

The median age in Queensland has jumped significantly in the last 10 years, and is now 36.6 years. To put that into context, New South Wales has a median age of 37.7 years, and agribusiness dominated Tasmania now has the highest median age of 40.4 years.

While Queensland has for many years benefitted significantly from net migration from other states, the bulk of those interstate migrants have been settling in the south east corner of the state. Within Queensland itself, a large proportion of young people already relocate to find work and education opportunities, with many migrating to the greater Brisbane area. These workforce age people could just as easily relocate interstate.

This clustering of the elderly will of course help the Queensland government to achieve some economies of scale, and offer the potential for significant private sector participation in service delivery. It will be counterbalanced by the need to also deliver services to communities located in sparsely populated areas, where in many cases the elderly could soon make up the largest group in the electorate.

While the adoption of shared services models and one-stop shops is quite fashionable at the moment amongst public sector leaders, they are just the tip of the iceberg of the changes needed to cope with the demographic challenges of the future.

New technologies will clearly help, with high speed Internet services offering the possibility of long term reductions in service delivery costs in regional and remote areas. The potential for savings does however depend on a willingness to invest substantially, shutting down large parts of the “branch office” network, and for consumers to adopt “self-service” models and online service delivery.

Government needs to go through the same transition that banking did in the 80s and 90s, which saw the large scale closure of branches, and the shift to ATMs and online transactions.

QLD Public Sector EmploymentPercentage of workforce 2011

QLD Public Administration and Safety Employment
Percentage of workforce 2011

I think it is a very safe bet that politicians in regional areas and the usual cast of lobbyists will ensure that these changes will not happen quickly, or easily – regardless of the political stripes of the governments involved.

This map of employment demographics illustrates why Queensland will face intense challenges. There are many regional electorates where direct  government employment makes up a huge proportion of the total workforce, and government wages and welfare are the basis for much of the economic activity in an electorate’s economy.

Poorly implemented public sector efficiency measures could potentially remove an enormous segment of economic activity from those regional economies. Queensland is not the only state with these issues, but will be likely to suffer badly compared to other parts of the country.

Public sector leaders have to work within the constraints placed on them by politicians. Politics is supposed to be the art of compromise. It will be interesting to see whether politicians compromise their desire to improve public sector efficiency, when faced with the prospect of government job cuts within their own electorates.

November 26, 2012

Finding the right balance in public sector workplace reform

There is little doubt that the Australian public sector is facing some major headwinds at the moment. State governments in NSW, VIC, and QLD are all embarking on major reform agendas across their education, health, and transport portfolios.

In each case, the federal government has managed to manoeuvre itself into a position to set the agenda for these portfolio areas, despite state governments being responsible for the delivery of services. The wrangling over the Gonski report into education reforms being just one example.

A really simple reality is now focusing attention within the leadership of the various state public services. Many critical state budget line items are heavily dependent on federal funding, and the principle of “user pays” is now deeply unfashionable amongst politicians. Perhaps more importantly, when state and federal politicians fail to find common ground, funding for even basic state services can disappear.

Beyond the likelihood of ongoing bitter political wrangling, there are of course much broader public service issues which will really start to bite over the next ten years, with basic demographics being one of the most challenging. Put bluntly, the workforce in both public healthcare and education is rapidly aging, with very high attrition rates for young employees.

There are no doubt many within the public sector workforce who will benefit from reforms, but the instability now inherent in a career within the sector is likely to raise workforce costs in the long run.

These higher costs will occur due to the expenses created by the loss of internal expertise, and the consequent need to constantly replace skilled employees at market rates. In an economy facing skills shortages and full employment, employee turnover can rapidly inflate overall costs.

The combination of these factors will undoubtedly make it difficult for state governments to reign in overall costs, with outsourcing simply shifting costs and headcount into a different bucket, rather than reducing them.

To achieve significant improvements in workforce productivity over the rest of the decade, state governments are likely to need to embark on innovative new service delivery models. In many areas this will require legislative and regulatory streamlining, to eliminate prescriptive requirements designed around the assumptions of paper based bureaucratic work practices.

Improvements in workplace environments can of course be achieved while budgets are being reduced. Cross training and multi-skilling of the workforce can be achieved inexpensively by rotating employees through different roles and sections of the organisation. Over time, this can help reduce skills shortages, while keeping the workforce engaged.

Large enterprises are already facing many of these pressures in various parts of the country. Australia has a low age for voluntary retirement, and the proportion of the population over 65 is already very high in regional Victoria, South Australia, and Tasmania.

More than half of Tasmania’s population is older than 40. Inner city areas in major Australian cities have relatively young populations, which might create misleading perceptions for city bound leaders, and further complicate the politics of resource allocation and service delivery.

ABS

ABS June 2011 – Population density for Over 65

This Australian Bureau of Statistics map of population distribution illustrates the issue in pretty dramatic terms. Our rapidly aging population is congregating in regional Australia, where public transport and health services are extremely expensive to deliver.

In reality, the much maligned federal government NBN project is probably going to save the budget bacon for the state governments when it comes to health and education. The potential to improve access to specialist healthcare via video collaboration and other technologies is a very real cost saving opportunity for healthcare, and distance learning is already a fact of life for many Australian university students.

The recent federal government emphasis on teleworking deals with similar pressures, encouraging workplaces to allow people isolated by distance and poor public transport to work from home.

Developing programs to encourage service delivery innovation, update workforce skills, and adopt more teleworking should be high on the agenda for public sector leaders. While political wrangling is likely to make the task harder, budget realities will soon force stark choices for public sector leaders and politicians alike.

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