Everything in our world is touched by “design” and therefore can be redesigned, a concept like design or human-centred thinking (DCT) provides leaders with a low-risk option for moving beyond the traditional mindset of “what can’t be done." Prime Minister Malcolm Turnbull’s Innovation Statement clearly signalled the need for Australian business leaders to rethink … Continue reading Could Design Centred Thinking be the solution to Australia’s innovation conundrum?
Trust and paranoia seem to walk hand in hand in business. Many organisations walk a fine line between trying to entice customers with a pleasant experience, and protecting their assets.Companies like Facebook, Google, and Apple have spent billions building their reputations around a particular style of customer experience, that is easy to understand and enjoy, … Continue reading Cloud computing faces a clear and present danger
The digital economy has generated many changes in how we shop, stay in touch with friends, and manage our daily routines. Despite this, it seems that politicians around the world are only just starting to realise that the digital world has truly changed the economy. The recent Australian federal budget was the usual mix of … Continue reading Homeless multinationals and taxing decisions
Every leader dreads the accidental slip of the tongue that causes unintended offence. When it happens within the confines of the board room, the consequences can be contained. But once it starts happening in media interviews and conference speeches, the fallout is likely to be swift and serious. In some ways you have to feel … Continue reading Surviving a verbal blunder
Businesses run on trust. No matter how you cut it, the wheels of commerce are greased by promises, good will, and the potential for legal consequences. Our personal and work lives are surrounded by electronic gadgets that can automatically log, record, and preserve our actions for posterity. Data collection and analysis is nothing new. Governments … Continue reading Building trusted relationships
Minor fraud and petty theft within large organisations is a cost of doing business. The issue isn’t whether it is happening - it is to what degree. In a recent research study, the School of Psychology at Newcastle University (UK) found that people are more likely to follow “social rules” when they perceive (or believe) that … Continue reading Lifting the lid on risks and workplace culture