Changing Fear

Nothing sharpens the mind like clear and imminent danger. Whether it be a competitive threat, a natural disaster, or just a threat to your budget, many people believe the best way to rally their troops is with fear. Pressing the fear button is now such a cliche, that it seems many lobbyists and politicians are … Continue reading Changing Fear

Balancing stick and carrot for government KPIs

Regardless of the rhetoric you hear in election campaigns, the efficient delivery of government services typically has only an indirect link with politics or politicians. It actually depends on effective management practices. Of course politicians set the policy and legislative boundaries, but managers within the various agencies and statutory bodies are responsible for designing and … Continue reading Balancing stick and carrot for government KPIs