Cloud computing faces a clear and present danger

Trust and paranoia seem to walk hand in hand in business. Many organisations walk a fine line between trying to entice customers with a pleasant experience, and protecting their assets.Companies like Facebook, Google, and Apple have spent billions building their reputations around a particular style of customer experience, that is easy to understand and enjoy, … Continue reading Cloud computing faces a clear and present danger

Making problems disappear

I don't think anyone doubts that something is rotten in the cozy world of the tabloid press. The unbelievable shenanigans surrounding News Corp and "The world's greatest newspaper" would get a Hollywood scriptwriter fired. Even Scorcese  would struggle to pull off this fantasy of money, power, politics and corruption. Before this scandal resurfaced, Transparency International's … Continue reading Making problems disappear

Privacy panic and crisis management back in the spotlight

Our entire economy seems to run on data these days. Business processes are now not just computerised, but frequently generate extremely detailed information that is retained for many years. Businesses (and some government departments) don't just have customer data - they have extremely detailed activity trails and profiles for customers. I think if history shows … Continue reading Privacy panic and crisis management back in the spotlight

The culture of rogues and revolving doors

Finding enough hours in the work day is a serious challenge for many business leaders. To fit everything into a hectic workload, regular feedback and mentoring sessions with direct reports are often sacrificed. There will always be people who like to moan about their jobs, and take up serious chunks of your work day with … Continue reading The culture of rogues and revolving doors

Policing social media leads to trial by media for CBA

Codes of employee conduct are usually dull, and it is rare to meet a CEO or CFO who is familiar with their detail. Most employees only ever notice the existence of the document when they join as a new-hire, and go through an induction process. So if they are such pointless documents, why do organisations … Continue reading Policing social media leads to trial by media for CBA