Death of the retail salesman

2013 has been another tough year of transition for many retailers, with major Australian retailers such as Billabong, Lisa Ho, and Payless Shoes all paying a high price for poor management decisions. The rising volume and value of e-commerce transactions has started to impact the retail property landscape, and promises structural change and pain for … Continue reading Death of the retail salesman

Taking the lead on customer service

2013 looks set to be a bumpy ride for many Australian leaders, with both businesses and governments facing some sobering challenges. The Australian Bureau of Statistics kicked off the year with the news that retail spending had been virtually flat from September through to November 2012. Western Australia was the only exception, with the boom … Continue reading Taking the lead on customer service