Surviving a verbal blunder

Every leader dreads the accidental slip of the tongue that causes unintended offence. When it happens within the confines of the board room, the consequences can be contained. But once it starts happening in media interviews and conference speeches, the fallout is likely to be swift and serious. In some ways you have to feel … Continue reading Surviving a verbal blunder

Privacy panic and crisis management back in the spotlight

Our entire economy seems to run on data these days. Business processes are now not just computerised, but frequently generate extremely detailed information that is retained for many years. Businesses (and some government departments) don't just have customer data - they have extremely detailed activity trails and profiles for customers. I think if history shows … Continue reading Privacy panic and crisis management back in the spotlight